Cultural Intelligence

Developing Cultural Intelligence for Global Success

  1. Developing Cultural Intelligence:

Globalization requires more and more people to work with a wide range of diverse people from around the world. To succeed in such a challenging work environment requires the development of cultural intelligence, i.e., the awareness, knowledge and skills that increase a person’s ability to adapt quickly and effectively to new and challenging cultural situations. Cultural Intelligence workshops and webinars are designed to help teams bridge their cultural differences, improve their performance and enhance team spirit.

Because each team’s cultural makeup and situational challenges are different, each Cultural Intelligence workshop or webinar is custom-designed to help that team harness their collective potential. Depending on a team’s needs, on-site workshops are typically designed to last from 2 to 4 days.

When delivered as a webinar to a remote or virtual team, each training session lasts from 30 to 60 minutes. Webinars are cost-effective and environmentally friendly. And because they are delivered in shorter sessions over a period of time, participants can implement the knowledge and skills between sessions and then get feedback in the following session.

These workshops and webinars are particularly effective when used in conjunction with coaching sessions for the team’s leader.

Topics include cultural differences regarding:

  • Expectations of leaders and managers
  • Differences in decision making
  • Risk and change management
  • Communication styles and practices
  • Dealing with conflict
  • Expression of emotion
  • Developing satisfying business relationships
  • Norms, values, and perceptions


What Past Participants Have Said:
“I really enjoyed the seminar. Many ideas, experiences and hints helped me to think about this important matter of working and living worldwide.”

“Excellent experience to be learning in a multi-cultural group of managers. The group composition added enormous value to the training.”

“The best training I have ever attended during my time working with our company.”

I never found a seminar as sensitive and personally touching as this was. It made me aware of some behaviors which I never thought were in me.”


  1. Great Global Meetings

The companies of today and tomorrow are structured differently from those of even ten years ago. Because of new communication and collaboration tools, more and more value is being created through global teams and virtual networks of people who must communicate regularly to coordinate their activities. Coming up with innovative ideas, products and services means getting people across different divisions and different sites to think and work together effectively. One major challenge these teams face is that different cultures have different behavioral norms and expectations about meetings. These differences can trip up a global team despite the newest of communication tools.

Let me help you identify the cultural differences that are holding your team back and then provide the training to help them mitigate these differences. Learning to hold effective cross-cultural and virtual meetings can give you an important competitive advantage.


  1. Research And Assessment

When global and cross-cultural teams experience problems, it is often not clear to team leaders what factors are causing the problem. If your team is having problems but you are not sure what’s going on below the surface, consider using my research and assessment service to help pinpoint the different factors that are keeping the team off balance and not living up to its potential.

Methods Used:

  1. Ethnographic research
  • Participant observation
  • Team members interviews
  1. Team surveys and needs assessments